Digital Transformation – The Fundamentals
for Non-Technical Business Leaders and Managers
Digital Transformation is not about adopting new technologies but driving meaningful business outcomes. It involves rethinking how an organization operates, delivers value to customers, and adapts to changing market dynamics. The focus on the business processes to enhance customer experience, and employee experience by creating a new business model by leveraging digital technologies effectively.
Course Schedule
Intake:
Monthly Intake (ask us)
Duration:
2-days Interactive Workshop
Fee:
RM2,399 per pax (HRDC claimable)
Where:
For Public Program (ask us)
Takeaway:
Certification of Participation
HRD Corp Claimable:
Yes | 10001197702
Course Outline
This course provides a comprehensive introduction to digital transformation, as we emphasize the importance of business outcomes and the mindset required to drive successful digital and business transformation. Participants will explore the key concepts and their ecosystems, and strategies for leading digital initiatives that drive meaningful change, rethinking processes, and aligning technology adoption with business goals.
Target Audience
Business leaders, managers, and professionals looking to drive or contribute to digital transformation within their organization.
Target Business Units
The C-Suite Executive (Leadership Team), IT and Technology Department, Operations, Marketing and Sales, Human Resources (HR), Finance and Procurement, Product Development and Innovation, Customer Service and Support, Supply Chain and Logistic, Legal and Compliance Teams.
Learning Outcome
The Foundational Concepts
Understand the foundational concepts of digital transformation and how it defers from mere digitalization.
Identify Business Outcome
Identify the key business outcomes that can be achieved through effective digital transformation.
Foster Digital Mindset
Learn to foster a digital mindset within the organization, promoting culture of innovation and adaptability.
Redesign Business Process
Improve efficiency and align with digital transformation goals.
Customer-centric Strategies
Learn to expand and enhance customer experience and engagement.
The Challenges
Address challenges and risks, including managing change, ensuring governance and control.
Course Module
1
Introduction to Digital Transformation
Core concepts, definitions, and real-world examples
2
Mindset and Cultural Shifts to Digital Transformation Journey
Leadership strategies, and fostering an innovative culture
3
Business Process Transformation
Tools and strategies for rethinking business workflows
4
Digital Tools and Technologies Overview
Learn to explore key technologies and their business applications.
5
Customer-Centric Transformation
Understand the role of digitalization in reshaping the customer journey (shift from product-based to experienced-based customer engagement.
6
Employee Experience (EX), the Future of Work
Understand the importance of employee experience in the success of digital transformation, the employee engagement, and the concept of the “future of work” and how organization can prepare for it.
7
Stakeholder Roles and Responsibilities in Digital Transformation
Understand the key stakeholders involved in digital transformation, define roles and responsibilities of each stakeholder, and learn the best practices for collaboration and alignment between business units.
8
Governance and Managing Risk in Digital Transformation
Understand the importance of governance structures in digital transformation, and learn how to identify, assess, and manage risks associated with digital initiatives.
Trainer’s Profile
“Digital Transformation is not just about adopting new technology, but also about rethinking and shifting to a new way of working.”- Elsie Low
Elsie Low | Consulting Director and Digital Transformation Trainer |
Elsie Low
Lead Trainer
HRDC Trainer, Certified in ITIL Strategy and Design, Trained in Design Thinking, and Digital Disruption.